Newcastle Keyholding
& Alarm Response

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Looking for Keyholding and Alarm Response Services in Newcastle?

Prime Security Services provides keyholding and alarm response services in Newcastle and across the UK.  Prioritising response time and accountability, we ensure that each client can have peace of mind that their premises are not only secure but being managed by a professional and accredited security company in Newcastle.

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Accredited Keyholding in Newcastle

Prime Security Services provides a reliable and trusted keyholding service for commercial properties in Newcastle. Our clients entrust us to look after every aspect of their property, keep their commercial premises safe, to assist during out of hours call outs, or even if the primary key becomes lost or stolen. Keys are stored in our secure control room that is manned 24 hours of the day 7 days a week, and in the case of an emergency, our security officers are ready to respond at a moment’s notice.

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24/7 Alarm Response in Newcastle

In the event of an alarm activation, operatives in our 24-hour control room are alerted and will dispatch a response team to investigate the cause of the alarm and silence it, once the property has been secured. No matter how big or small an alert may be, our round-the-clock security team responds at a moment’s notice to minimise the threat to your property. On attendance, our officers will complete a real-time report which is automatically emailed to your dedicated point of contact to ensure you are updated throughout the whole process.

Our Newcastle Keyholding and Alarm Response Process

Site Survey & Key Collection

Upon initial contact from a client, our experienced team of operational managers will conduct a comprehensive site survey and collect all necessary keys. Keys are stored in our secure control room.

Alarm Activation

Once an alarm is activated, our experienced operators in our 24/7 control room are alerted. They will decide on the best course of action to ensure the property is secured at a moment’s notice.


The mobile response officer will attend your property and conduct an external and internal inspection of the property to determine the cause of activation and ensure it is secure.

Incident Report

Once the appropriate response has been taken and the site is deemed safe, we generate an incident report for the client and leave the property locked with the intruder alarm set.

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Sectors We Work In

newcastle keyholding
& alarm response

Who we work with

Maintain &
Secure with prime